Home | About | Staff | Resources | Contact | Events | Google Plus Facebook

Please Click Here For Directions to VVERC


Learn More:  

Testimonials What to Expect Staff Facilities Tour Services


What to Expect



Triage: Upon your arrival, you will be greeted by one of our client service representatives who will aid you through the check in process and outline our hospital’s procedures. Your pet will be triaged immediately by a trained member of our staff. This process allows us to attend to our most critical patients first, so cases are not necessarily seen in the order in which they arrive.


Assessment: A professional staff member will collect your pet’s vitals and ask you questions about their history and current condition. The doctor will review this information, perform a physical exam and discuss the findings with you to create a diagnostic and treatment plan. An estimate of costs will be provided for your approval and authorization before moving forward.


Treatment: We have 7 days a week, 365 days a year, round the clock advanced care when your pet needs to stay in the hospital with us. The hospital is always staffed with a doctor and medical team that are specifically trained to treat emergency and critical cases. Not only do we focus on your pet’s medical needs, but make every attempt to keep them comfortable and happy while staying with us.


Communication: We will continually update you and your regular veterinarian on your pet’s condition during their stay with us. You are welcome to call at anytime and visits can be arranged during hospital stays.


Discharge: Verbal and written discharge instructions for at-home care will be provided. We do recommend that you directly contact your pet’s regular veteri¬narian after visiting our clinic. A follow up call will be made to you, but please don’t hesitate to contact us at any time with questions or concerns. Your pet’s recovery is our goal!

The Valley Veterinary Emergency and Referral Center (VVERC) is the Shenandoah Valley's only critical care facility providing emergency services including on-site laboratory procedures, ultrasound, radiology, surgery, monitoring and hospitalization.




How We Work


24 hours a day, 365 days a year. We work with your veterinarian to provide necessary emergency/critical care & specialty referral services to meet your pets needs. Our fully equipped facility & experienced staff will provide you and your pet with the highest quality of care.







We are excited to partner with area veterinarians and organizations to spread the word about pet related events. Please check back often and see our updated event list!


Every Saturday Hampshire County Pet Adoption Program will be at the PetSmart in Winchester every Saturday from 11 – 4. Dogs are available for adoption.